Privacy Policy

DVM Immigration Services (“DVM,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, how it may be shared, and the choices available to you when you visit our website, request services, submit a form, call us, email us, or communicate with us by text message.

Information we collect

We may collect the following categories of personal information:

• Contact information: your name, email address, telephone number, mailing address, and preferred language.
• Consultation and intake information: information you provide about the services you are interested in, appointment details, messages, and documents or other information you choose to provide.
• Communications information: records of emails, calls, form submissions, and SMS messages, including your SMS consent and opt-out preferences.
• Payment information: transaction details necessary to process or track payments. Payment-card details may be handled by third-party payment processors rather than stored directly by DVM.
• Website information: IP address, browser type, device information, referring pages, and website activity collected through standard hosting, security, or analytics technologies.

Please do not submit Social Security numbers, immigration receipt numbers, financial-account credentials, or other highly sensitive information through a general website form or text message unless DVM specifically provides a secure method and asks you to do so.

How we use personal information

We may use personal information to:

• Respond to questions and consultation requests.
• Schedule and confirm appointments.
• Provide requested document-preparation and support services.
• Conduct intake and follow up about documents or service needs.
• Send appointment confirmations, intake follow-ups, document reminders, service updates, and payment reminders when you have consented to SMS communications.
• Process payments, maintain business records, and administer our relationship with you.
• Operate, protect, troubleshoot, and improve our website and services.
• Comply with applicable laws, legal processes, and regulatory obligations.

How information may be shared

We may share personal information only as reasonably necessary with:

• Service providers that help us operate our website, communications, scheduling, payments, data storage, or other business functions, subject to appropriate confidentiality or data-protection obligations.
• Attorneys or other professionals when you request or authorize a referral or when their involvement is necessary to provide a requested service.
• Government authorities, courts, regulators, or other parties when required by law, legal process, or to protect rights, safety, or security.
• A successor organization in connection with a merger, sale, reorganization, or transfer of all or part of our business, subject to applicable law.

We do not sell or rent personal information.

SMS consent and phone numbers collected for SMS purposes are not shared with third parties or affiliates for marketing purposes.

SMS communications

If you opt in to SMS communications, DVM may send appointment confirmations, intake follow-ups, document reminders, service updates, and payment reminders. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. You may also call 504-941-0507. Consent to receive SMS is not a condition of purchasing services. See our SMS Terms & Conditions.

Data retention and security

We retain personal information for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, and meet legal obligations. We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, transmission method, or storage system can be guaranteed to be completely secure.

Your choices

You may decline to provide optional information, unsubscribe from nonessential emails, or withdraw SMS consent at any time by replying STOP. You may contact us to request access to, correction of, or deletion of personal information, subject to applicable legal and recordkeeping requirements.

Children’s privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through this website without appropriate authorization.

Updates to this policy

We may update this Privacy Policy periodically. The effective date above identifies the latest revision. Material changes will be posted on this page.

Contact us

Questions or privacy requests may be directed to DVM Immigration Services at dvmimmservices@gmail.com, 504-941-0507, or 3901 Williams Blvd.